Logon Server Error...Trouble with Cookies!

On rare occasions you may receive a web page error message instead of the SB2000 Classroom log on page.  This error has been traced to corrupted cookie files.  Cookie files are used by SB2000 Classroom to store your staff ID and school.  That's how it "remembers" who you are and where you are so you only have to enter your password at subsequent log on attempts on the same computer.  When you click on the link to go to the SB2000 Classroom log on page, the server looks for an existing cookie file on your computer so it can fill in your staff ID and school before it displays the log on page.  If that file is corrupted the server doesn't know what to do and delivers an error message instead of the log on page.

To get around this problem you must delete your cookie files.  To do so in Internet Explorer, click on the Tools menu, then Internet Options..., then click the Delete Cookies... button. After that, close and exit Internet Explorer, then launch Internet Explorer again and try logging on to SB2000 Classroom.

More about cookies...

A cookie is a text file that a Web server can store on a user's hard disk. Cookies allow a Web site to store information on a user's machine and later retrieve it. The pieces of information are stored as name-value pairs.  For example, a Web site might generate a unique ID number for each visitor and store the ID number on each user's machine using a cookie file. If you use Microsoft's Internet Explorer to browse the Web, you can see all of the cookies that are stored on your machine. The most common place for them to reside is in a directory called c:\windows\cookies.  Each file is a text file that contains name-value pairs, and there is one file for each Web site that has placed cookies on your machine. The vast majority of sites store just one piece of information -- a user ID -- on your machine. But a site can store many name-value pairs if it wants to. A name-value pair is simply a named piece of data. It is not a program, and it cannot "do" anything. A Web site can retrieve only the information that it has placed on your machine. It cannot retrieve information from other cookie files, nor any other information from your machine.